Privacy Policy

1) Who we are

Best Vacation Travel LLC, headquartered at 11021 SW 172 TERR, 33157, Miami, Florida, United States, phone +1 786 344-8774 and email bestvacationagencytravel@gmail.com, is the data controller for personal information when you use https://bestvacationtravel.net, contact us, or purchase services (e.g., hotel/cruise bookings and related travel services).

2) Scope of this Policy

This Policy applies to personal data we collect via our website, messaging, and payment processes (including card and US bank account/ACH via Stripe), as well as data exchanged to manage reservations with our suppliers (e.g., hotel providers, cruise lines, bedbanks, and tour operators).

3) Data we collect

• Identity & contact: name, email, phone, country/city.
• Booking details: travel dates, destination, preferences, party size; where required by suppliers, nationality and/or document details.
• Payment data:
  • Cards & ACH (US bank): processing is handled by Stripe. We do not store full card numbers or bank credentials; we receive secure tokens/identifiers.
  • ACH may involve bank account verification (e.g., Stripe Financial Connections) or micro-deposits.
• Technical/site usage: IP address, browser type, cookies/identifiers, pages visited, time on site, and referrers (for security, operation, and analytics).
• Communications: inquiries, support messages, complaints, and payment authorizations.

4) How we use your data (purposes)

• Provide and manage requested services (quotes, bookings, ticketing/issuance, post-sale support).
• Process payments (card/ACH), prevent fraud, and reconcile charges.
• Communicate with you (confirmations, reminders, operational changes).
• Comply with legal obligations (tax, accounting, fraud prevention).
• Improve our website and services (analytics and security).

5) Legal basis (if EU/UK GDPR applies)

• Contract performance: to manage your booking and payments.
• Legitimate interests: security, fraud prevention, and service improvement.
• Legal obligation: invoicing, accounting, and regulator/authority requests.
• Consent: for commercial messages or non-essential cookies (where applicable).

6) Who we share data with

• Travel suppliers to fulfill your booking: bedbanks (e.g., Restel/Juniper), hotels, cruise lines, tour operators (only what’s necessary to confirm service).
• Payment processors: Stripe, Inc. and affiliates for card/ACH (verification, tokenization, fraud prevention, settlement).
• Technology/hosting/analytics: hosting, email, CRM, and web analytics providers.
• Authorities: where required by law or to protect rights, safety, or prevent fraud.

We do not sell your personal data.

7) International transfers

Because we work with global suppliers and processors, your data may be transferred and processed outside your country. Where required by law, we implement appropriate safeguards (e.g., EU/UK Standard Contractual Clauses) and additional security measures.

8) Data retention

We retain data for the duration of the relationship (booking and post-sale support) and then as needed for:

• Legal obligations (e.g., tax/accounting).
• Handling claims and defending legal rights.

We do not store full payment details. Stripe maintains tokenized data for reconciliation or refunds.

9) Security

We apply reasonable technical and organizational measures (encryption in transit, access controls, logging, data minimization). Payments are handled via Stripe, a PCI DSS-certified provider.

10) Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, object or restrict processing, and to data portability. You may also withdraw consent where applicable. To exercise these rights, contact bestvacationagencytravel@gmail.com. If you are not satisfied, you may lodge a complaint with your local supervisory authority.

Notice for California residents (CCPA/CPRA)

• We do not sell or share your personal information for cross-context behavioral advertising.
• You may request access/deletion and learn our categories of data and sources.
• We do not offer financial incentive programs for personal data.

11) Minors

Our services are not directed to individuals under 18. If you believe a minor provided data without authorization, email bestvacationagencytravel@gmail.com so we can delete it.

12) Cookies

We use cookies necessary for site operation and, with your consent, analytics/measurement cookies. You can manage preferences from the cookie banner or your browser settings. (Optional: link to a more detailed Cookie Policy.)

13) Card & ACH payments (specific information)

• Card/Wallets: charges are processed by Stripe; we do not store your full card number.
• ACH (US bank account): we may ask for account verification (secure bank connection or micro-deposits). ACH typically clears in ~2–4 business days.

In both cases, Stripe acts as our payment service provider and processes data as our processor. See Stripe’s Privacy Policy: https://stripe.com/privacy.

14) Contact

For any questions about this Policy or your data, contact:
Best Vacation Travel LLC — 11021 SW 172 TERR, 33157, Miami, Florida, United States — +1 786 344-8774 — bestvacationagencytravel@gmail.com.

15) Changes to this Policy

We may update this Policy to reflect legal or operational changes. We will publish the new version with its updated date.