Cancellations

Cancellations for hotels and cruises must be processed by a Best Vacation Travel agent and are subject to the rate’s official cancellation policy set by the supplier or property.

How to request Policy highlights Typical windows Refunds

Handled by an agent

We cancel bookings on your behalf. This ensures your request is matched to the correct reservation and the supplier’s rules are respected.

Subject to policy

Every booking has a cancellation policy from the hotel, cruise line, or rate provider. Fees and deadlines are dictated by that policy.

Documented outcome

You’ll receive written confirmation of the outcome: fees, refund amount (if any), and the reference for your records.

How to request a cancellation

  1. Have your booking code ready (found in your confirmation email).
  2. Review the rate’s cancellation policy in your confirmation.
  3. Contact our team and request a cancellation (hotel or cruise). We will verify with the supplier.
  4. We’ll confirm the effective fee (if any) and proceed only with your authorization.
  5. You’ll get a final email with the cancellation status and financial breakdown.

Contact an agent

Policy highlights

Hotels

  • Refundable rates: cancel before the deadline to avoid fees. After the deadline, fees can be 1 night or full stay, depending on the property.
  • Non-refundable rates: generally no refund, from the moment of purchase.
  • Local taxes or resort fees may still apply and are determined by the property.
  • No-show is typically charged as per policy and forfeits refund eligibility.

Cruises

  • Deadlines are usually stricter and fees increase as the sailing date approaches.
  • Some fares include non-refundable deposits or additional admin fees from the cruise line.
  • Name changes may be treated as cancellations + re-booking by the cruise operator.
  • Optional add-ons (gratuities, excursions, upgrades) follow the cruise line’s rules.

Typical cancellation windows (examples)

Hotels (illustrative only)

7+ days before check-in → Usually 0% fee (refundable rates)

2–6 days → 1 night penalty is common

Under 48 hours / No-show → Up to 100% of stay

Exact rules vary by property and rate. Always check your confirmation’s policy.

Cruises (illustrative only)

90+ days before sailing → Deposit loss or small fee

60–89 days → 25–50% of cruise fare

30–59 days → 50–75%

Under 30 days → Up to 100%

Cruise lines publish detailed grids per fare class and itinerary. Your confirmation will include the applicable one.

Refunds & timing

  • If the policy allows a refund, we request it immediately after cancelling. Processing time depends on the property or cruise line and your payment method.
  • Card refunds typically settle in 5–15 business days. Bank transfers for groups may take longer.
  • Service charges, third-party fees, or non-refundable deposits are not returned unless explicitly stated by the supplier.
  • If you don’t see the refund after the stated timeframe, contact us and your bank with our written confirmation.

Change vs. Cancel

Date or name changes may be treated as a new booking by the supplier and can incur fees. In some cases, changing is cheaper than cancelling. We’ll advise the best option for your case.

Force majeure & special cases

Severe weather, strikes, operational disruptions, or government restrictions may trigger special policies set by the supplier. We’ll apply their official waivers when available and provide documentation.

Need to cancel a booking?

Have your booking code handy. We’ll verify the policy and proceed with your authorization.

Phone: (786) 344-8774
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